Refund Policy

Thank you for shopping with HALBERD. We prioritize customer satisfaction and aim to provide quality products. Please read our policy carefully to understand our practices regarding returns and refunds.

1. Eligibility for Returns

• Products are eligible for return if they are in their original, unused condition with all tags intact.

• Returns must be initiated within 7 days of the delivery date.

• Only products purchased directly from HALBERD’s website can be returned to us. If the item was purchased through an authorized third-party retailer, please follow their return policy.

2. Conditions for Returning Items

• Items must be returned in their original packaging, undamaged, and unworn.

• All return requests must include proof of purchase, such as the order confirmation email or invoice.

• We reserve the right to refuse a return if the item does not meet the above criteria.

3. Return Process To initiate a return:

1. Contact us at support@halberd.co.in with your order number and reason for return.

2. Our customer service team will provide you with the necessary instructions for shipping the item back.

3. Return shipping costs will be the responsibility of the customer, unless the product was damaged or defective upon arrival.

4. Refunds

• Once we receive and inspect the returned item, you will be notified via email about the status of your refund.

• Refunds are processed within 7-10 business days from receiving the return.

• Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank’s processing time, refunds may take additional days to reflect in your account.

5. Exchanges

• Exchanges are not supported at this time. If you need a different size, color, or style, please return the original item and place a new order for the desired product.

6. Non-Returnable Items Certain items cannot be returned, including:

• Products marked as "final sale."

• Gift cards.

7. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos and details of the defect.

• We will arrange for a replacement or refund for damaged items based on the circumstances.

8. Changes to Our Return and Refund Policy HALBERD reserves the right to modify or update this policy at any time. Any changes will be posted on our website, and it is recommended that customers review the policy periodically.

For any questions or concerns, please contact our support team at support@halberd.co.in . We are here to assist you.